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Permanent Makeup, Permanent Brows, Beauty Solutions - Stafford.
Permanent Makeup, Permanent Brows, Beauty Solutions - Stafford.
True Form Beauty
I understand that plans change and that unexpected things happen. At the same time, when you book an appointment with me, that time is reserved specifically for you and cannot always be re-filled at short notice.
As a small, independent business, missed appointments and late cancellations have a direct impact on my income. This policy is designed to protect my time and my business while remaining fair and reasonable to my clients.
By making a booking, you confirm that you have read and understood this policy.
A 20% booking deposit is required to secure all new permanent makeup appointments.
The deposit is deducted from the total cost of your treatment.
Your deposit reserves a specific appointment time for you and is therefore subject to the cancellation and rescheduling terms below.
I understand that sometimes you need to rearrange your appointment.
You may move your PMU appointment once without losing your deposit, provided you give at least 7 days’ notice.
Your deposit will then be transferred to your new appointment, subject to availability.
The replacement appointment must be booked within 3 months of the original appointment unless otherwise agreed with me.
If you need to move your appointment again, or give less than 7 days’ notice, your existing deposit may be retained and a new deposit may be required to secure another appointment.
If you cancel your PMU appointment, your booking deposit will normally be retained.
Where you provide at least 7 days’ notice, I may use my discretion to transfer your deposit to a future appointment instead.
If you cancel or move your appointment with less than 7 days’ notice, your deposit will be retained.
Where a late cancellation or missed appointment results in a loss to the business that is not covered by the deposit, I reserve the right to request a reasonable additional cancellation charge reflecting that direct loss.
I will take reasonable steps to minimise any loss, including offering the appointment to other clients where possible.
I will not charge you for a loss that has already been recovered by successfully filling your appointment.
PMU consultations are charged at £20, payable at the time of booking.
The consultation fee is redeemable against a new PMU treatment booked within 3 months of your consultation.
The consultation fee is non-refundable and cannot be exchanged for cash or transferred to another person, except where applicable consumer law requires otherwise.
If you decide not to proceed with PMU following your consultation, the consultation fee remains payable.
If you need to rearrange your consultation, please provide as much notice as possible. Where reasonable notice is given, I may transfer your consultation booking to another available date.
Where a consultation is cancelled at short notice or missed, the £20 consultation fee will normally be retained and a new consultation fee may be required to book another consultation.
Botched Ink saline PMU removal appointments require a 20% booking deposit when booked individually.
Botched Ink is a gradual removal process and the number of sessions required varies from person to person. Purchasing a package does not guarantee a particular result or a specific number of sessions.
You can choose to purchase a discounted package of:
The full package payment is required when the package is purchased.
The package discount is offered on the basis that the sessions are used as a package.
Each session within your package is reserved specifically for you.
You may rearrange an individual session with at least 7 days’ notice, subject to availability.
If less than 7 days’ notice is given, or you do not attend your appointment, the session may be treated as used where the appointment cannot reasonably be re-filled.
Repeated late cancellations or missed appointments may result in any remaining sessions needing to be booked individually rather than continuing under the package arrangement.
Packages should normally be completed within 12 months of the first treatment session, unless otherwise agreed with me.
I understand that circumstances can change and that you may decide not to continue with PMU removal.
If you choose not to complete your package, any refund of unused sessions will be calculated using the standard individual session price of £100 per session, rather than the discounted package price.
This means that the package discount applies when the package is completed rather than being retrospectively applied to individual sessions.
For example:
3-session package — £250
If you complete one session and decide not to continue:
£250 paid − £100 individual session price = £150 remaining
If you complete two sessions:
£250 paid − £200 individual session price = £50 remaining
5-session package — £400
If you complete one session:
£400 − £100 = £300 remaining
If you complete two sessions:
£400 − £200 = £200 remaining
If you complete three sessions:
£400 − £300 = £100 remaining
If you complete four sessions:
£400 − £400 = £0 remaining
Any applicable cancellation charge relating to a late cancellation or missed appointment would be considered separately and would reflect the direct loss caused by that cancellation.
If I determine that it is not appropriate or safe to continue your treatment, I will deal with any unused portion of a package fairly based on the sessions that have actually been provided.
Appointments such as Tropic Mini Facials and other shorter beauty appointments require at least 48 hours’ notice if you need to cancel or rearrange.
Where at least 48 hours’ notice is given, I will do my best to move your appointment to another suitable date where availability allows.
Cancellations or changes made with less than 48 hours’ notice may result in a cancellation charge where the appointment cannot be re-filled.
Repeated late cancellations or missed appointments may mean that future appointments need to be paid for in full at the time of booking.
I appreciate that genuine emergencies happen and I will always try to be reasonable.
If you need to cancel because of a serious and genuinely unexpected circumstance, such as sudden illness, bereavement or an accident, please contact me as soon as you reasonably can.
I will consider these situations case by case and may waive or reduce a cancellation charge where appropriate.
This is discretionary rather than an automatic entitlement, because I still need to consider the amount of notice given and the financial impact on my small business.
Where appropriate, I may ask for reasonable information to support an exceptional circumstance, particularly where a significant charge or refund is involved.
I will not normally consider forgetting an appointment, double-booking, changing your mind, work or childcare arrangements, holidays, or other circumstances that could reasonably have been anticipated to be exceptional circumstances.
Please do not attend an appointment if you are contagious or otherwise unwell and could put me or other clients at risk. Contact me as soon as possible and I will discuss the options with you.
If you do not attend your appointment and have not contacted me, this will be treated as a no-show.
Your booking deposit or relevant Botched Ink package session may be retained, and I may request a reasonable additional charge where the deposit does not cover the direct loss caused by the missed appointment.
Repeated no-shows may result in future appointments being declined or requiring payment in full before an appointment can be secured.
Occasionally, I may need to cancel or rearrange an appointment myself.
If I need to cancel your appointment, I will give you as much notice as reasonably possible and offer you an alternative appointment where appropriate.
If I am unable to provide the treatment and you do not wish to rearrange, any payment relating to a treatment that has not been provided will be dealt with appropriately.
I will never expect you to pay for a treatment that I have cancelled and am unable to provide.
When you book an appointment, please make sure that you are reasonably confident you can attend.
PMU and Botched Ink appointments can take several hours and may be booked weeks in advance. Finding another client to fill a cancelled appointment is not always possible, particularly at short notice.
The 7-day notice period for PMU and Botched Ink is therefore intentional. It gives me a realistic opportunity to offer the appointment to someone else rather than simply transferring the financial loss to my business.
I appreciate your understanding and your consideration for my time.
Nothing in this policy is intended to remove or restrict any statutory consumer rights you may have.
Where consumer law provides you with a right to cancel, refund or otherwise vary the terms of a contract, those rights will continue to apply.
This policy applies alongside your statutory rights and does not replace them.